Frequently asked questions

We handle common-property maintenance for strata and multi-unit buildings, including exterior caulking, pressure washing, painting, flooring, lighting, landscaping, and general repairs. We also offer in-suite upgrades for unit owners. Licensed trade work, such as electrical or plumbing, is completed by vetted partner trades and coordinated by us.

Yes. We respond to urgent maintenance issues, such as leaks, water ingress, and failed doors, gates, or locks, as quickly as availability allows. For urgent requests, call us directly. Response times depend on the nature of the issue and crew availability, and we'll give you a realistic timeline when you call.

For life-safety emergencies, always contact 911 or the appropriate utility first.

Yes. Doan's Maintenance Care Ltd. carries $2,000,000 in commercial general liability insurance. All subcontractors and third-party partners working with us or on our behalf are required to carry their own liability insurance. Work requiring a licensed trade, such as electrical or gas work, is subcontracted to contractors who hold the appropriate licence. Certificates of insurance are available on request.